Mango Voice
Mango Voice is a cloud-based phone system built for healthcare practices. It offers voice, AI, and communication features designed to help clinics manage inbound and outbound calls more effectively.
Description
Jane’s Mango Voice integration gives you a fully integrated phone system right at your
fingertips. Know exactly who is calling with Contact Sync and get immediate caller insights via
the Screen Pop—including name, DOB, patient number, and appointment history. With a built-in
Patient File Link, you can jump directly to the patient’s profile in Jane before you even say
hello, ensuring every conversation is personalized and efficient.
fingertips. Know exactly who is calling with Contact Sync and get immediate caller insights via
the Screen Pop—including name, DOB, patient number, and appointment history. With a built-in
Patient File Link, you can jump directly to the patient’s profile in Jane before you even say
hello, ensuring every conversation is personalized and efficient.
Integration Details
Data
Patients
Patients
Data
Patient Data
Patient Data
Features & Benefits
Screen Pop
Never ask a patient to spell their name or repeat their date of birth again. By seeing their identity the moment the phone rings, your team can provide a high-end, personalized experience that builds trust and saves 30+ seconds on every single call.
Desktop App
Eliminate the "tab shuffle." By bringing your phone system directly onto your computer, your staff can manage calls, view patient data, and navigate Jane from a single screen—reducing clutter and keeping your workspace focused.
Contact Sync
Say goodbye to manual data entry. Your Jane contact list is the "source of truth" that automatically updates your phone system. You’ll always have the most current patient numbers and names at your disposal without lifting a finger.
Appointment Insights
Instantly see if a caller has a visit coming up or if they’re overdue for a follow-up. This allows your front desk to handle rebooking or confirmations naturally during the conversation, keeping your schedule full and reducing no-shows.
Patient File Deep Link
Don't keep patients on hold while you search for their chart. One click from the call notification takes you directly to their specific profile in Jane, giving you immediate access to clinical notes, billing, and history exactly when you need it.
Resources
FAQ
Mango Voice is a cloud-based communication platform built for practices of all sizes. Our
flexible, user-friendly system streamlines communication and boosts engagement with powerfulvoice and AI features. We provide growing practices with a smarter, more reliable way to handle calls so they never miss a patient or a growth opportunity.
flexible, user-friendly system streamlines communication and boosts engagement with powerfulvoice and AI features. We provide growing practices with a smarter, more reliable way to handle calls so they never miss a patient or a growth opportunity.
The integration links your Mango Voice phone system directly to your Jane account. Using
features like "Screen Pop,” Mango Voice identifies incoming callers by matching their phone
number to your Jane patient database. This instantly displays the patient’s profile, appointment
history, and a direct link to their file on your screen the moment the phone rings.
features like "Screen Pop,” Mango Voice identifies incoming callers by matching their phone
number to your Jane patient database. This instantly displays the patient’s profile, appointment
history, and a direct link to their file on your screen the moment the phone rings.
Yes. Mango Voice is designed with the security requirements of healthcare providers in mind.
We provide the necessary technical safeguards to help your practice maintain HIPAA
compliance, including secure data encryption and the ability to sign a Business Associate
Agreement (BAA).
We provide the necessary technical safeguards to help your practice maintain HIPAA
compliance, including secure data encryption and the ability to sign a Business Associate
Agreement (BAA).
Our process is designed to be "white-glove" and stress-free. From start to finish, it typically
takes 3–4 weeks. After your phones arrive (usually 3–4 business days after shipping), we
schedule a remote installation where we configure your call flow and ensure everything is
working perfectly. All you have to do is plug them in!
takes 3–4 weeks. After your phones arrive (usually 3–4 business days after shipping), we
schedule a remote installation where we configure your call flow and ensure everything is
working perfectly. All you have to do is plug them in!